General Questions
All Questions Regarding Your Shopping Experience On The Store And The Payment Process.
How to distinguish whether it is a modular sofa?
If you have not received it within a two hours of placing your order please contact us to let us know. Another email will be sent when your order has shipped to notify you with tracking information.
Does HONBAY have a physical store?
You can email us your request
Prior to Shipment (Shipping Label Not Created): You can change address your order before a shipping label has been created, and our team will assist you in promptly change address.
Please note: a shipping label is created approximately 12 hours before an order is marked as fulfilled.
After Shipment (Shipping Label Created): Once a shipping label has been created, it is considered processed and in transit. In this case,We are unable to change address for you
How to fix the problem with your sofa if the issue arises within the warranty coverage?
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Whether to have soldiers discount?
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Can i buy additional accessories?
cushions came vacuum sealed. It will take 72 hours for cushions to expand fully. We provide two solutions on how to make cushions expand fully to customers:
1) Here is the link on how to pat cushions: https://youtu.be/S23yxl7VHLY.
2) Could you iron the surface of the seat cushion with a handheld garment steamer?
If it doesn't work, please contact us for the uncompressed cushions and tell us which cushions you need.
Can customers get sample fabrics?
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Which fabrics are suitable for households with pets?
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Orders & Payments
Learn More About Our Shipping And Return Policy As Well As The Products Warranty.
How to know the status of my order?
Based on the title, you can identify modular sofas, which are labeled as "Modular"
Can i change address after placing an order?
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What are your available payment methods?
Currently we don't have any showrooms. This allows us to offer the great pricing you see since we do not have any showrooms or sales people.
What should I do if the sofa cushions I purchased do not regain their shape?
You can reach us via email. Once we confirm the damaged parts, we will arrange free re-delivery for you.
Need More Help?
Free Shipping
We offer free delivery to 90% of regions, with no extra logistics fees.
Fast Delivery
Enjoy comfort quickly—your package will arrive at your doorstep within 3-5 days.
Multi-Functional
No matter your home's size, you'll find the perfect sofa in our store to meet your needs.
365-Day Warranty
Please rest assured—if the sofa frame is damaged, we'll replace it free of charge within 365 days.