FAQ

Q: How to fix the problem with your sofa if the issue arises within the warranty coverage?

Contact Customer Service Please reach out to our customer service team via email or phone, providing your order number and a description of the issue. We will promptly verify the issue and provide a solution. Provide Details of the Issue To help us resolve your issue quickly, please provide detailed photos or videos showing the damage or problem with the sofa. Review Warranty Terms Our team will check if the issue falls within the warranty coverage. If it does, we will arrange for free repairs or replacement of the affected parts. Free Repair or Replacement If the issue is covered by the warranty, we will offer free repairs or replacement, depending on the nature of the problem.

General Questions

All Questions Regarding Your Shopping Experience On The Store And The Payment Process.

How to distinguish whether it is a modular sofa?

Based on the title, you can identify modular sofas, which are labeled as "Modular"

Does HONBAY have a physical store?

Currently we don't have any showrooms. This allows us to offer the great pricing you see since we do not have any showrooms or sales people.

How to fix the problem with your sofa if the issue arises within the warranty coverage?

Contact Customer Service
Please reach out to our customer service team via email or phone, providing your order number and a description of the issue. We will promptly verify the issue and provide a solution.

Provide Details of the Issue
To help us resolve your issue quickly, please provide detailed photos or videos showing the damage or problem with the sofa.

Review Warranty Terms
Our team will check if the issue falls within the warranty coverage. If it does, we will arrange for free repairs or replacement of the affected parts.

Free Repair or Replacement
If the issue is covered by the warranty, we will offer free repairs or replacement, depending on the nature of the problem.

Whether to have soldiers discount?

We do not offer a specific soldiers discount, but we provide discounts and promotions for new customers.

To stay updated on the latest promotions and exclusive offers, we highly recommend subscribing to our newsletter.

Can i buy additional accessories?

Yes, you can purchase additional accessories for your product. Please check our website or contact our customer service for more details on the available accessories for your specific item.

Can customers get sample fabrics?

We only offer corduroy fabric samples at the moment. You can add them to your cart using the link below or search for "fabric" on our website.

https://honbaymall.com/products/corduroy-fabric-swatch?_pos=1&_sid=a6b5b41bb&_ss=r

We will be introducing more fabric samples in the future, so stay tuned!

Which fabrics are suitable for households with pets?

Most of our fabrics are pet-friendly, with our corduroy and velvet collections being especially suitable for households with pets.

Corduroy fabric is highly durable and scratch-resistant, effectively resisting damage from pet claws. Its textured surface also prevents pet hair from sticking, making it easier to clean.

Velvet, on the other hand, offers a soft feel while being stain-resistant and durable, making it better equipped to handle wear and dirt caused by pets. Therefore, both options are ideal for pet-friendly homes.

Orders & Payments

Learn More About Our Shipping And Return Policy As Well As The Products Warranty.

How to know the status of my order?

If you have not received it within a two hours of placing your order please contact us to let us know. Another email will be sent when your order has shipped to notify you with tracking information.

Can i change address after placing an order?

You can email us your requestPrior to Shipment (Shipping Label Not Created): You can change address your order before a shipping label has been created, and our team will assist you in promptly change address.Please note: a shipping label is created approximately 12 hours before an order is marked as fulfilled.

After Shipment (Shipping Label Created): Once a shipping label has been created, it is considered processed and in transit. In this case,We are unable to change address for you

What are your available payment methods?

Paypal、Visa、Afterpay、Cash App Pay、Mastercard、American Express、JCB、Discover.

We also offer installment payment options, and you can use Klarna to make the payment.

What should I do if the sofa cushions I purchased do not regain their shape?

cushions came vacuum sealed. It will take 72 hours for cushions to expand fully. We provide two solutions on how to make cushions expand fully to customers:

1) Here is the link on how to pat cushions: https://youtu.be/S23yxl7VHLY.

2) Could you iron the surface of the seat cushion with a handheld garment steamer?If it doesn't work, please contact us for the uncompressed cushions and tell us which cushions you need.