General Questions FAQ
How to distinguish whether it is a modular sofa
Based on the title, you can identify modular sofas, which are labeled as "Modular"
Does HONBAY have a physical store?
Currently we don't have any showrooms. This allows us to offer the great pricing you see since we do not have any showrooms or sales people.
How to fix the problem with your sofa if the issue arises within the warranty coverage
You can reach us via email. Once we confirm the damaged parts, we will arrange free re-delivery for you.
Whether to have soldiers discount
Attach importance to all customers and provide the same discounts
Can I buy additional accessories?
For modular sofas, additional accessories can be purchased. For other sofas, please contact us, and we will check if the parts you need are available.
Can customers get sample fabrics?
The company does not provide fabric swatch samples. Customers can refer to the promotional image, which is largely similar in color to the actual product.
Which fabrics aresuitable for households with pets?
You can choose a Sectional made of velvet material
Orders & Payments FAQ
How to know the status of my order
If you have not received it within a two hours of placing your order please contact us to let us know. Another email will be sent when your order has shipped to notify you with tracking information.
Can I change address after placing an order?
You can email us your request
Prior to Shipment (Shipping Label Not Created): You can change address your order before a shipping label has been created, and our team will assist you in promptly change address.
Please note: a shipping label is created approximately 12 hours before an order is marked as fulfilled.
After Shipment (Shipping Label Created): Once a shipping label has been created, it is considered processed and in transit. In this case,We are unable to change address for you
What are your available payment methods?
Paypal、Visa、Afterpay、Cash App Pay、Mastercard、American Express、JCB、Discover
What should I do if the sofa cushions I purchased do not regain their shape?
cushions came vacuum sealed. It will take 72 hours for cushions to expand fully. We provide two solutions on how to make cushions expand fully to customers:
1) Here is the link on how to pat cushions: https://youtu.be/S23yxl7VHLY.
2) Could you iron the surface of the seat cushion with a handheld garment steamer?
If it doesn't work, please contact us for the uncompressed cushions and tell us which cushions you need.