Terms of Service
By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced here in and/or available by hyperlink. These Terms of Service apply to all users of this website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you need to agree with these Terms of Service. If you do not agree with all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Platform. They provide us with an e-commerce platform that allows us to sell our products and serves you.
1)SHIPPING: Address changes, cancelations, or corrections can not be allowed once your order has been processed. All items are going to be delivered to the address provided at the time of purchase. We are not able to make any shipping changes once your order is processed. Orders that have been shipped or prepared for expedition can’t be canceled.
We reserve the right to refuse service to anyone for any reason at any time.
You need to understand that your content (excluding credit card information) may be transferred unencrypted and involve:
(a) Transmissions over various networks;
(b) Changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You should agree not to reproduce, duplicate, copy, sell, resell, use or exploit any portion of the Service, use of the Service, nor access to the Service of any contact on the website without a written permission by us.
The headings used in this agreement are included for your convenience only and will not limit or affect these Terms.
3 ) ACCURACY, COMPLETENESS AND TIMELINESS OF THE INFORMATION
We are not responsible if any information published on this site is not accurate, complete, or current. The material on this site is provided for general information only. It should not be used as a Data Basis to make decisions without consulting before, more accurate, more complete, or more timely sources of information. Any reliance on the content on this site is at your own risk.
This site may contain certain historical information. Which is necessarily, not current and was provided for your reference only. We reserve the right to modify the content on this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
4)Refund & Return Policy Shipping is free for all eligible returns! Certain regional zip codes are excluded to deliver. We will accept returns on any item WITHIN 30 DAYS, accounting from the day of the delivery. In the rare case that you receive an incorrect product, your item(s) arrive in imperfect condition or with missing parts, please contact us within 30 days, accounting from the day of the delivery, and replacements are usually offered free of charge. We cannot accept a return on an item after passing the 30 days.
Check your item as soon as you receive it! You have 48 hours to inspect your item(s) and notify us of any damage or defect. We cannot honor any claims of damage after 48 hours after delivery.
You must return the items in their original packaging and shipping boxes. All accessories from the original shipment (if applicable) must be returned to receive a full refund for the returned products.
If a retail package is opened, its return will be to a 20% restocking fee based on the invoice price. We will check all kind of returns: if the return for replacement or refund has been found to be non-defective, it will be a 20% handling fee based on the invoice price. (If the item is damaged during transit, the return shipping and restocking fee will not be charged.) .We will supply photos as an evidence of any item returned in damaged condition.
When you return an item, your refund amount and refund method may vary. You can check the payment method that was refunded and the status of your refund in Your Orders. You can check the payment method that was used to refund you and the status of your refund in Your Orders. Refund Method: Credit card. Refund Time (After Refund Is Processed): Three to five business days.
Note: After the carrier has received your item, it can take up to two weeks for us to receive and process your return.
Shipping and Delivery:
Unless noted otherwise in the ordering pipeline, we will ship all items within 2-3 days of receiving an order. You will receive notification of any delay or cancelation of your order.
Customer in HK will be managed by RAREMACE LIMITED Company， address: FLAT/RM A 12/F ZJ 300,300 LOCKHART ROAD, WAN CHAI,HONG KONG
Customer in US will be managed by VOSSON INC, address: 17731 IRVINE BLVD. STE 205TUSTIN,California 92780 United States of America
The rest of the world will be managed by RAREMACE LIMITED Company， address: FLAT/RM A 12/F ZJ 300,300 LOCKHART ROAD, WAN CHAI,HONG KONG
These Terms of Conditions and any separate agreements whereby we provide you shall be
governed by and construed in accordance will according to customer's region.
If customer in HK the govering law sahll be governed in HK
If customer in US the govering law sahll be governed in US
The rest of the world customer, the governing law shall be governed in HK
The website is jointly operated by RAREMACE LIMITED Company and VOSSON INC in T&C/Contact us section
Company Name: RAREMACE LIMITED
Company Address: FLAT/RM A 12/F ZJ 300,300 LOCKHART ROAD, WAN CHAI,HONG KONG
Branch Operation US Office：
Company Name:VOSSON INC
Company Address:17731 IRVINE BLVD. STE 205TUSTIN, California 92780 United States of America