Effective Date: September 12, 2025

At Honbay, we are dedicated to creating a cozy and comfortable home for you. We believe you will love the furniture you purchase from us, but if any issues arise, we have a clear and thoughtful return and refund policy to ensure a worry-free shopping experience.

1. Damaged or Defective Products

• Please inspect your items within 7 days of receipt.
  
• If the product is damaged, defective, or incorrect, please contact us immediately.
  
• We will provide a free replacement, repair, or refund, and cover the return shipping costs.
  
• If we can provide parts to resolve the issue but you choose to return the entire item, the return will be treated as a standard return (see Section 2).
  

2. Non-Quality Returns (Personal Preference)

• We understand that sometimes the comfort or style of the sofa may not meet your expectations. You can request a return within 30 days of receipt, provided that the product is:

a. Unused

b. In its original condition with complete packaging. Please note, if the packaging is insufficient, we have the right to refuse the return due to potential shipping risks.

• Details:
  
  a. We offer pickup service. If your area supports this service, you can schedule a pickup through our customer service.
  
  b.The pickup service will incur a 10% fee to cover the cost of the pickup process.
  
  c.If your area does not support pickup service, you will need to arrange for the return shipping and bear 20% of the return shipping cost.
  
  
  

3. Non-Returnable Items

• Clearance, custom, or final sale items.
  
• Items returned without prior authorization.
  
• Before returning any items, please contact our customer service team for authorization at service@honbayus.com.
  

4. Refund Policy

• Once we receive and inspect the returned items, we will notify you whether the refund is approved.
  
• If approved, the refund will be processed to the original payment method within 3–5 business days.
  
• The logistics and processing time may take up to 2 weeks.
  

5. Return Address

Honbay /Lrene