Refund & Return Policy

Refund & Return Policy

Effective Date: September 12, 2025

At Honbay, we are dedicated to creating a cozy and comfortable home for you. We believe you will love the furniture you purchase from us, but if any issues arise, we have a clear and thoughtful return and refund policy to ensure a worry-free shopping experience.

1. Damaged or Defective Products

  • Please inspect your items within 7 days of receipt.
  • If the product is damaged, defective, or incorrect, please contact us immediately.
  • We will provide a free replacement, repair, or refund, and cover the return shipping costs.
  • If we can provide parts to resolve the issue but you choose to return the entire item, the return will be treated as a standard return (see Section 2).

2. Non-Quality Returns (Personal Preference)

 

  • We understand that sometimes the comfort or style of the sofa may not meet your expectations. You can request a return within 30 days of receipt, provided that the product is:

a. Unused


b. In its original condition with complete packaging. Please note, if the packaging is insufficient, we have the right to refuse the return due to potential shipping risks.


  • Details:

    a. We offer pickup service. If your area supports this service, you can schedule a pickup through our customer service.

    b.The pickup service will incur a 10% fee to cover the cost of the pickup process.

    c.If your area does not support pickup service, you will need to arrange for the return shipping and bear 20% of the return shipping cost.


3. Non-Returnable Items

  • Clearance, custom, or final sale items.
  • Items returned without prior authorization.
  • Before returning any items, please contact our customer service team for authorization at service@honbayus.com.

4. Refund Policy

  • Once we receive and inspect the returned items, we will notify you whether the refund is approved.
  • If approved, the refund will be processed to the original payment method within 3–5 business days.
  • The logistics and processing time may take up to 2 weeks.

5. Return Address

Honbay / Suki

4099 OLD DIXIE HWY BLDG 2 STE 400

ATLANTA, GA 30354-3715, US

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Processing time: Generally we will ship your order within 1 business days after your order confirmation. Otherwise during the ordering pipeline, you will receive notification of any delay or cancellation of your order. 

Shipping time: 3-5 business days. Business days refer to Monday~Friday ( excludes Holidays), and the time zone is the Eastern Time Zone of USA (GMT-5).

Shipping carrier: FedEx .

Shipping fee: Free shipping.

Shipping from: US Local warehouses.

Shipping area: US only (excluding Hawaii, Alaska, P.O.Box, APO, FPO and U.S. protectorates)

Any other questions, please contact us at service@honbaymall.com